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Automation has revolutionized how we manage IT systems, providing significant benefits such as increased efficiency, reduced errors, and faster response times. However, it also brings new challenges and complexities. This presentation will explore the double edged nature of automation, focusing on both its advantages and potential drawbacks.

We will delve into how automation can amplify the impact of incidents if not managed effectively. By examining real-world examples, we will underscore the importance of robust incident management processes.

By understanding the potential risks and rewards of automation, organizations can harness its power to improve incident response and minimize downtime. This talk will provide actionable insights to help you navigate the complexities of incident management in an increasingly automated world, ensuring that your organization can effectively leverage automation to its full potential.